How much is shipping?
We offer $7.50 flat rate priority shipping to everywhere in the continental United States. This includes package tracking and insurance up to $50. Orders over $100 ship free!
International orders are shipped based on weight. This is the most economical way to ship international for us. We never aim to make any money on shipping, you’re charged the exact rate we pay. International orders over $200 ship free!
Where is my yarn!?
All ready to ship items will ship within 2-3 business days. Priority shipping inside the U.S. can take up to 4 days depending on where you’re located. International orders can take up to 25 days to arrive.
Dyed to order items are shipped within 14 days of the order. If your order contains both ready to ship and dyed to order we will wait and ship everything together.
If you suspect that your package is lost after checking the tracking number please contact your local Post Office. We cannot be responsible for lost packages and you must file any insurance claims through your local P.O.
What is your return policy?
If you are unhappy with your order for any reason, you can return it no questions asked.
You are responsible for return shipping costs. If an item is defective because of an error on our part we will reimburse your return shipping cost. Items returned must be in original condition. This includes being in all original packaging, free of smells and animal hair. If an item is returned and deemed unsellable it will be shipped back to you and a refund will not be issued. Special and custom orders may not be returned.
We are also happy to exchange items. Please contact us at email@example.com for exchanges.
Can you wind my yarn into a ball?
Yep! We offer a ball winding service for $3 per skein. Please see the ball winding listing here.
Please note that yarn wound into balls cannot be returned. All sales are final on wound yarn.
Do you offer wholesale?
Yes we do! Please contact us at firstname.lastname@example.org for current wholesale information and availability.