FAQs

WHEN WILL MY ORDER SHIP? 
Orders ship within 1-3 business days of order. We ship Tuesday - Saturday.
Delivery times are an estimate and not a guarantee. 

Shipping methods available: 

U.S. customers (includes all 50 states as well as U.S. territories)
Priority Mail - trackable, estimated 2-3 business days
Cost: Flat rate of $7 for orders subtotaling less than $100
FREE for orders subtotaling more than $100

International customers
First-Class International - all orders weighing less than 48 oz will be eligible to be shipped via this method.
Estimated 10-21 business days, not trackable or replaceable
Cost for orders under $150: Actual USPS shipping rate to your country based on weight of your order
Cost for orders OVER $150: 50% of actual USPS shipping rate based on weight of your order
All international customers are responsible for your country's customs fees and duties. Customs forms are filled out in accordance with U.S. and international law to accurately reflect value and contents of the package. Please do not ask us to mislabel your customs forms; unfortunately we can not do this.

WHERE ARE YOU LOCATED? 
Stitch Together is located in Marion, Iowa. Iowa residents will be charged appropriate sales tax on all orders. Our physical address is: 

Stitch Together
720 10th Street
Marion, Iowa. 52302


WHAT ARE YOUR HOURS?
Our normal business hours are Tuesday - Saturday 10am-5pm. However, we are only open to the public Wednesday 12pm-8pm and Saturday 10am-3pm. Those are the times you may pick up online orders or shop our retail store in-person. 

WHAT IS YOUR RETURN POLICY? 
We want you to be happy with your yarn, so if you receive your order and it isn't what you expected, we're happy to refund your credit card or PayPal account or issue store credit - just send the merchandise you'd like to return back to us within 30 days of your order along with a copy of the invoice included with your order. If you would prefer store credit, please make a note on your invoice.

We can only accept returns on new, unused merchandise still in the original packaging. Sale items, closeout items, needles, crochet hooks, patterns, and gift certificates are not returnable.

Refunds will be for the full amount of your order minus any shipping costs incurred if your order is no longer over $100. If your entire order is returned, the actual cost of original shipping will be subtracted from your refund.

Please allow up to 4 weeks for returns/exchanges to be processed.

Mail returns to:
Stitch Together
720 10th Street 
Marion, IA 52302

It's important to us to keep our return policy easy and generous so you can feel comfortable buying yarn online. Individual abuse of this policy may result in a loss of return privileges. 

If you send back items that are ineligible for return, you will be given the option to have them shipped back to you at your expense or disposed of as we see fit.

WHAT IF MY SKEINS DON'T MATCH!? 
Because hand-dyed yarns vary greatly from batch to batch, skein to skein, and even within the skein, for any project requiring multiple skeins of any hand-dyed yarns, you should alternate skeins every few rows to get best results. The next best technique is to alternate skeins for the last inch of so of each skein while starting a new skein, to at least make the transition a little more seamless. We match all skeins with this recommendation in mind, as finding two hand-dyed skeins that are identical enough that the transition would be invisible is nearly impossible.

We do try our best to match skeins, but sometimes we can make mistakes, or a skein, once untwisted from its hank, may reveal itself as very different than it appeared twisted up. If we have sent you multiple skeins that do not match, please send us an e-mail and we will make it right. 

Please keep in mind the points above, though - hand-dyed yarns for larger projects likes sweater may not be for everyone! It is pretty unusual to find 12 identical skeins of a hand-dyed yarn, so if that is what your project requires, we do recommend taking the variability of hand-dyed yarns into consideration prior to purchase.

I THINK MY ORDER MIGHT BE LOST, WHAT DO I DO? 
While this is very rare, in the unlikely event that your order is lost in the mail, we are happy to mail out replacements for any orders shipped via Priority Mail once we have confirmed with the USPS and the customer that the order has been lost. Unfortunately, we can not provide replacements on orders shipped internationally because they cannot always be tracked properly or insured.